When technology and humanity meet, boundless opportunities happen. Take it from the story of Servantex鈥檚 Tech Business Analyst, Devy Romulo. In her role, she sees herself as a bridge that connects technology to people who need it. 

As a transgender woman, she defies all boundaries by cultivating an environment of inclusivity, acceptance, and respect. 

Starting As A Bridge Of Technology 

Devy started working as a Tech Business Analyst for Servantex in 2023. 

Servantex is an employee-owned company based in the US that provides workforce management solutions to the hospitality industry. 

The company positively impacts the industry by creating better employment opportunities for hotel staff, housekeepers, and food and beverage professionals. 

As a Tech Business Analyst, Devy handles non-system administration tasks. She facilitates system onboarding on some of the technologies they use at work. Likewise, Devy is in charge of process documentation, tech enablement projects, and system optimization. 

鈥淚 help bridge technology to the people that support our business.鈥� 

For Devy, Servantex鈥檚 mission to provide a safe and welcoming workplace resonates with her the most. She shares how she can bring her authentic self to work without judgment. 

Working In A Safe Space For A Transgender Woman

Research suggests that 75% of LGBTQIA+ members in the United States work at a company where they can feel comfortable bringing their full selves to work. 

Devy enjoys working in a safe space. Working at the back end of the business might be mundane, but she emphasizes how critical her work is. 

鈥淚t鈥檚 a domino effect. We try to make our front offices work easier, so they can make our talents鈥� work easier,鈥� she says.

She proudly shares that their efficiency and hard work result in a high client satisfaction rate of 95%. Last year, Servantex鈥檚 hospitality staffing subsidiary, Heart of the House, was awarded the Best of Staffing Award for Client Satisfaction.

 Devy talks about how playing volleyball contributes to her efficiency at work. 

鈥淚 learned how to be strategic and systematic in approaching the game. I also do that at work. I systematically approach things to present the best strategy.鈥�

Read also: The Power of She: How a Collaborative Culture Helped This Events Manager Thrive

Her Most Valuable Contributions at Work

Devy shares how generous Servantex is in recognizing everyone鈥檚 hardwork. Her active participation in tech-enablement projects, as well as her initiative in leading the testing of their new application for food and beverage, won her the Future Thinker Award. 

Likewise, she was awarded the Bucket Filler Award for making everyone鈥檚 day brighter with her natural warmth and ability to bring the team together. 

Devy is grateful to Servantex for being a channel of change by creating opportunities for hospitality talents worldwide. 

The Importance Of Shared Values At Work

Just like most talents today, Devy ensures that she works in a company with values aligned with hers. 

鈥溌槎乖� and Servantex have the same core values which kept me here and what keeps me going.鈥�

Both companies have humanizing growth as their core. Both believe that success can be achieved by putting people first. 

Ultimately, Devy remains her best at work because she continues to enjoy the respect and acceptance of her colleagues, superiors, and clients no matter what her gender identity may be. 

Watch Devy’s full story here:

Related article: What We Stand for at 麻豆原创

Many Filipino members of the LGBTQIA+ community continue to make a mark in today鈥檚 global scene. Through offshoring, they get an equal chance to showcase their skills and talents to global companies. 

Global businesses can scale their operations efficiently by gaining access to top Filipino talents with adequate skill sets to fill crucial roles. 

Through a trusted offshoring partner you can build your Filipino remote team in less than 45 days. 

The post LGBTQIA+ In The Workplace: The Importance of An Inclusive Workspace appeared first on 麻豆原创.

AI has revolutionized the shipping industry and is expected to grow from USD 2.25 billion in 2019 to USD 29.06 billion in 2027 at a Compound Annual Growth Rate (CAGR) of 38.4%. 

The shipping industry is one of the most critical trade and commerce sectors. It has pioneered using AI to enhance its operations in business areas. These involve navigation and route optimization, equipment and vessel maintenance, port density and traffic, fuel consumption, and cargo optimization. 

Henry Waterfield, founder and COO of Spot Ship, took advantage of the demand for AI tools in the shipping industry. Henry served in the British Army for ten years before venturing into business. 

His advocacy for reducing CO2 emissions in the shipping industry has won them funding for Spot Ship. Through this software, CO2 emissions are easily calculated in charter voyages. Likewise, Spot Ship provides the most accurate data on the market. 

Venturing on a New Business

Spotship is a ship broker鈥檚 digital assistant company. In 2020, it secured funding from the International Venture Competition (INSEAD) through an innovative prototype ship broker platform. 

This allowed it to hire in-house software engineers. Likewise, they brought in an excellent team of former brokers, developers, and machine learning scientists to accelerate their growth. 

The UK Department of Transport recognized Spot Ship鈥檚 crucial role in maritime decarbonization, as they supported the world鈥檚 first AI global fleet ex-vante vessel emissions calculator.

In 2021, Spot Ship saw the need to expand to Asia, as global projections showed that the Maritime industry in Southeast Asia is bound to grow by 3.2% in 2022. Likewise, it boosted its platform by adding Clean Petroleum Product (CPP), Delivered at Place Paid (DPP), gas, and Offshore Support Vessels (OSV) functionality. This led to the launch of Spot Ship 2.0 with a secure web app feature.

Launching of a New and Better Software 

Spot Ship version 2.0 is a product of their commitment to provide cutting-edge solutions in maritime technology. The new version of the platform has seven key functions.

Position Delivery is a function that allows shipping businesses to filter, sort, and identify the best vessels for them. Laycan Search, on the other hand, filters the market noise to find which of your positions is reachable by your desired laycan. This is made possible by Spot Ship鈥檚 latest sea algorithms. 

Global Vessel Tracking, on the other hand, identifies potential congestions and their impact on vessel availability. Spot Ship has also incorporated Interactive Maps in the new version of its platforms. This allows partners to instantly visualize the current span of their market data and position knowledge. Maritime partners can use this to expand their commercial relationships. 

Spot Ship added a comprehensive global ports database to cover 7,500 global ports. This also includes essential information on crane facilities and beam restrictions. Likewise, an Emissions Calculator is another new feature of the platform to instantly see a vessel鈥檚 projected voyage emissions and gauge its environmental impact.

The last added feature is the Voyage Calculator TCE, which gives accurate estimations of the profitability of vessels daily. 

These innovations to Spot Ship鈥檚 platform made their position in the market even better. As they grew their territories, Spot Ship鈥檚 management saw an opportunity to scale their team.

The Challenge of Finding the Right Talents 

As Spot Ship鈥檚 position in the maritime industry and the market continues to accelerate, so does its need to grow the team. One of the main challenges at the time was the need to fill administrative roles urgently. 

However, Spot Ship鈥檚 management recognized that sourcing talents would be costly in terms of time and resources. 

Offshoring Filipino Talents as a Sustainable Solution

Spot Ship鈥檚 talent shortage became even more pressing as the client portfolio expanded.

鈥�We had a growing need for encoding data and hiring locally would require more resources. We wanted a team that could be sourced quickly and at a fraction of the cost. We also wanted to increase our productivity levels without compromising professionalism,鈥� shares Henry Waterfield, founder, and COO of Spot Ship.

They decided to go with offshore staffing. Henry said that they had found exactly what they were looking for with their chosen offshore partner. 鈥淭he quality of their endorsements and quick turnaround time for hiring are impressive!鈥�

Urgent and hard-to-fill roles were filled efficiently through offshoring. Penbrother鈥檚 expertise in finding, endorsing, and hiring top-tier talents made Spot Ship鈥檚 experience smooth. 

Read about Spot Ship鈥檚 offshoring journey here.

Working with a Filipino Offshore Team 

In just two years, Spot Ship has grown from three employees in 2022 to 50 in 2024, while saving 71% on salary costs, or USD 561,718 annually.

Henry says that they could not be any more right about collaborating with an offshore partner in the Philippines to fill crucial roles. He enjoys the quality endorsements, quick turnaround time for hiring, and savings of an average of 73.87% cost per role with their PH remote team.

Likewise, he sees the innate warmth and flexibility of Filipino talents as their ultimate assets.  

By onboarding a Filipino offshore team, Spot Ship was able to accelerate its growth. Its in-house team was able to focus on its core roles without having to worry about administrative tasks such as payroll, HR functions, tax and compliance, and many more. 

Watch Henry’s Testimonial here:

Related: Top 6 Cultural Traits and Values That Make Filipinos Ideal Remote Workers

Final Thoughts 

While global expansion, is advantageous for most companies, it comes with numerous challenges. Spot Ship鈥檚 growth story proves that the key to successful scaling is finding adequate support and access to top-tier talents globally. 

AI continues to revolutionize more industries such as: 

• AI-Powered Cybersecurity
• AI-Driven Marketing 
• Logistics and Supply 
• Workflow and AI Automation 
• Manufacturing 

Like Spot Ship, companies that fall under these AI-powered industries can seamlessly expand their reach through offshoring to the Philippines.

Experienced and trusted offshoring partners not only provide access to the diverse pool of Filipino talents, but they ensure that you achieve your dream team by actively listening to your needs.

Trusted offshoring partners cultivate high-performing remote teams through a collaborative and consultative approach, both client and talent-facing. 

Read more about more of our clients鈥� success stories here.

The post How Spot Ship Saved 71% In Payroll Through Offshoring聽 appeared first on 麻豆原创.

According to the Annual Retail Trade Survey (ARTS), e-commerce sales increased by 43% in 2020, swelling to $815 billion from $571 billion in 2019. This is attributed to the shift in consumer habits over the pandemic when everyone was urged to stay home to avoid the virus. Hence, consumers turn to the web to buy even the tiniest of necessities.

It does not take a slew of studies to know that online shoppers are categorized based on their motivations鈥攊mpulse buyers, bargain hunters, brand loyal, or staying in trend. But they stand on one common ground: the need for satisfaction.

Consumers today want not only quality products but also a seamless shopping experience. Online brands now have a bigger challenge to up their game in providing satisfaction through excellent customer support. 

In today鈥檚 story, Lawrence Faustino, a customer service representative at Reflaunt shares how he ensures customer satisfaction by nurturing relationships and resolving pain points promptly. 

Meet Lawrence of Reflaunt

Customer support is nothing new to Lawrence. After leaving the real estate industry in 2021, he started working as a customer service representative in another organization, before landing a post at Reflaunt in November 2022.

Reflaunt is an e-commerce platform that promotes sustainability through circular fashion. It offers a global marketplace network where customers can resell their past luxury purchases through instant resale or consignment. 

As a customer service representative, Lawrence serves as a concierge of their resale service, walking every customer through their reselling process. From the collection of luxury items, the listing of the items in their global marketplace network, and the earning collection, he ensures that each customer experiences a smooth journey. 

Likewise, his impressive skills in customer service allow him to create lasting relationships with their customers, as well as efficiently tend to their concerns at once.

What Keeps Him Inspired at Work 

Dealing with customer concerns and queries daily can somehow be mundane for some. 

When asked what drives him to stay and be better at what he does, he says that Reflaunt鈥檚 principles play a big part in him always wanting to excel. 

鈥淩eflaunt鈥檚 commitment to sustainability and innovation in the fashion industry inspires me to excel in my work,鈥� he says.

He believes that through Reflaunt鈥檚 vision of building a world of positive consumption through luxury reselling, they are changing the face of the fashion industry globally. Additionally, he takes delight in Reflaunt鈥檚 charitable efforts of donating returned items to their chosen institutions. 

Read also: Finding Meaning and Excelling at Work: A Project Manager鈥檚 Journey

Sharing His Notable Accomplishments 

With seven years of experience in handling customers in real estate and BPO companies, Lawrence has achieved many notable accomplishments already. 

Lawrence shares how proud he is to be part of the customer service team that has successfully increased Reflaunt鈥檚 Trustpilot ratings from 2 to 3.5. Trustpilot is a Denmark-based company that offers a digital platform where customers can leave a review on a brand or product that they have availed of. 

Lawrence says that he and his team achieved this by continuously honing their skills in understanding consumer pain points, as well as offering substantial solutions. 

鈥淚 handle such situations with professionalism鈥擨 try to understand their pain points and investigate the issue, so I can give them accurate answers and support,鈥� he shares.

He adds that he believes that their team鈥檚 key contribution to Raflaunt is their outstanding customer service, as it attracts more brand partnerships and purchases alike. 

Related:

• Hire a Customer Service Supervisor Who Builds Loyalty That Lasts
• On Taking Career Leaps: A 麻豆原创 Employee Shares Her Growth Journey

What Enables Him To Focus On Work 

Lawrence secured his role at Reflaunt through 麻豆原创. Since then, 麻豆原创 has been very supportive of him in terms of promptly addressing work-related inquiries. He can focus on his tasks, as well as his growth due to such support. 

鈥淎s an employee, having HR as a reliable partner is crucial to me, and their quick assistance matters greatly,鈥� he says.

He has referred a friend to work with him at Reflaunt. They have been working together for a year now. 

Watch Lawrence’s story below:

Time and again, Filipino talents continue to show the value they add to a company or an institution. Their level of expertise is up to global standards, which makes more businesses choose Filipino professionals when scaling their teams.  

It starts with finding a dependable offshoring partner in the Philippines. 

The post Thriving In Customer Service: Achieving Satisfaction Through Quality Work聽 appeared first on 麻豆原创.

Geodetic engineers do exactly that. They provide a clear vision of your destination by analyzing and measuring locations to see if they fit you and your business. Likewise, geodetic engineers comprehensively study your desired location through mapping and surveying, and provide data that can be used for construction and disaster management.

Due to their huge importance, the Geodetic Device Market sees substantial growth with a projected Compound Annual Growth Rate (CAGR) of 8.2% from 2023 to 2029. 

But for Tox Salvacion, a Geodetic Engineer, his role is more than that. Not only does he provide substantial data to his clients, but he also sets a clear path to success for his team. 

Setting Up as A Geospatial Engineer 

Mark Joshua Salvacion, or Tox as his colleagues call him,  started as a Geospatial Specialist at Propeller Aero in 2018. 

Propeller Aero is a SaaS company based in Australia that provides comprehensive data for the civil construction and earthworks industry through drone operations. Their software and construction hardware equip company project managers and surveyors with the necessary tools to come up with accurate site surveys.  

As a Geospatial Engineer, Tox surveys construction sites and provides comprehensive analysis to his clients.聽

Moving Up The Ranks 

After three years of being a Geospatial Specialist, Tox was promoted to a supervisorial role. Today, Tox supervises a team of seven Geospatial Specialists. 

He provides mentorship and onboards new members comprehensively. Likewise, he is hands-on in troubleshooting escalating data sets and continuously improving their systems, both internally and externally. 

鈥淲e are always looking for ways to improve our ways and work,鈥� Tox eagerly shares. 

Tox adds that he enjoys his new role as a supervisor most because he can propel the growth of his team members through constant coaching and professional support. 

Likewise,  he also ensures that he gives his team freedom to navigate their tasks because he recognizes that authentic growth stems from personal experience. 

鈥淢y leadership style emphasizes direct constructive feedback or radical candor. Ultimately,  this has shaped my way of seeing things,鈥� Tox shares.

Fostering a Healthy Work Environment 

What makes thriving in his role easy, Tox says, is that he takes delight in sharing how professionally healthy and supportive his working environment is. 

鈥淧rofessionalism here means you can voice out your insights clearly and that they are valued every single day,.鈥� he shares.

He goes on by saying that he deeply enjoys working at Propeller Aero because office politicking has no place in it. 鈥淚t鈥檚 all about building genuine connections, mutual respect, and a shared passion for work,鈥� Tox says.

Through fostering a healthy work environment where everyone can thrive and grow, Tox sees a real change in the direct impact that their effort produces. 

Propeller Aero has remote members from all over the world, and that allowed him to work with his European counterparts. Tox says that working with their European counterparts has made him and his team globally competitive.

鈥淎s a Filipino, we believe that we can match, if not exceed, global standards. It pushes me to set the bar high.鈥�

What Propelled Their Growth

Growing their company seemed impossible at first due to high labor costs and limited talent availability in Australia where the company was based. Propeller Aero saw the opportunity to scale and fill crucial roles through offshore staffing.  

With a reliable offshoring partner, they were able to find, hire, and onboard top-notch talents including Software Engineers, Geospatial Specialists, Quality Assurance Engineers, Data Success Specialists, and GIS Specialists in just a matter of 40 days. 

Apart from the timeliness of the hiring process, Propeller was deeply impressed by how shifting to offshore staffing helped them save an average of 73% of the cost per role.  

麻豆原创 continues to play a crucial role in Propeller鈥檚 journey. 

鈥淭heir hands-on approach has alleviated potential administrative challenges and allowed us to focus more on our roles here in Propeller.鈥� 

For Tox, 麻豆原创鈥� efforts in consistently refining processes internally allow them to further enhance their client鈥檚 experience simultaneously. 

Watch Tox’s story below:

Like Propeller Aero, you can find the perfect match in a hard-to-fill role, just like they did with Tox. 

Scaling your business starts with finding the right offshoring partner who can access top-tier talents and streamline your processes, allowing you to focus on your business. 

Start scaling your business through offshoring Filipino talent.

The post Navigating Efficiency: How A Geodetic Engineer Leads as a Propeller of Change appeared first on 麻豆原创.

As businesses continuously shift to digitalization,  one of the most crucial roles to fill is data manager. A Statista study shows that the data industry鈥檚 five-year forecast is looking bright, as the data market鈥檚 revenue worldwide is expected to reach $103 billion by 2027. Companies now invest heavily in data managers who will oversee their entire data lifecycles. 

Wilfred Guiriba is one of the pioneer data team members of Spot Ship. Here, he shares how his perseverance in honing his skills has made him advance from a specialist to a manager in just less than two years. 

Setting Sail On A New Career Path

Spot Ship is where Wilfred found a career opportunity that led him to be one of their data specialists. The company is a digital assistant for ship brokers that aids them in streamlining their operations and learning new machines through artificial intelligence (AI). 

The platform also covers administrative tasks that allow brokers to leverage data more efficiently. Likewise, through machine learning, Spot Ship optimizes decision-making through past phenomena analysis, and rapid customization based on clients鈥� preferences. 

Wilfred Guiriba, or simply Wil as his colleagues call him, is Spot Ship鈥檚 Data Team Manager. He leads his data-driven team and associates by providing substantial support in their everyday deliverables, challenges encountered, and productivity management. 

He takes pride in fostering camaraderie and building an environment of trust, accountability, and professionalism in his team.

Reaping the Returns of Hardwork 

Wilfred鈥檚 utmost dedication to his role was rewarded speedily. After just a year and a half of being a data specialist and then a senior data analyst, he was promoted to Data Team Manager. 

鈥淚 take pride in my contributions, characterized by dedication, quality work, effective communication with managers, and building trust among my colleagues,鈥� Wil says, proudly recounting how he considers his promotion his greatest achievement in the company. 

Now, he leads young data professionals in his team by continuously integrating new technologies and equipping them with adept knowledge of data management, policies, and protocols.

This is his way of paying it forward to his ever-supportive managers and efficient colleagues鈥攆or allowing him to grow in a place where he feels valued. 

What Paved the Way for Wil鈥檚 Career Path

Wil shares his satisfaction with 麻豆原创鈥� consistency in being responsive and supportive with all of his needs in payroll and other essential administrative tasks.  

鈥淭hanks to 麻豆原创, the transactions adhering to our concerns run smoothly with no hassle,鈥� Wil says. 

For Wil, 麻豆原创鈥� expertise in offshore staffing paved the way for him to find his career path and succeed in it by connecting him to Spot Ship. 

Watch Wilfred’s story below:

Filipino talents, like Wilfred, show the world that they are a cut above the rest through their extensive skill sets and impressive professionalism. Start building your offshore team with a trusted offshoring partner in the Philippines. 

Read also:

• Find the Best Talent: Hiring Remote Workers in the Philippines
• Detour to Destiny: A Young Leader鈥檚 Journey to Self-Discovery

The post All Aboard For Growth: A Data Manager鈥檚 Will to Succeed appeared first on 麻豆原创.

This holds true for Ni帽a Azares, who finds meaning and fulfillment in working at an Australia-based multicultural agency. Her inspiring story tells us that the road to finding meaning starts with discovering your niche and growing in it. 

How Her Journey Started 

Ni帽a has been with The LOTE Agency as a Project Manager for four years now. She oversees client projects from beginning to end. As a natural people person, she enjoys building meaningful relationships and strong bonds with their clients.

The LOTE Agency is one of Australia鈥檚 leading multicultural companies specializing in research work, engagement campaigns, and translation services to break down cultural barriers. 

On Finding Meaning in Her Career

It鈥榮 not every day that employees find their true calling and succeed in their careers. Ni帽a found hers in her current role. 

Apart from maximizing her project planning skills, she鈥檚 happy working for a company whose mission she shares deeply: bridging cultural gaps and breaking down language barriers. 

鈥淚鈥檓 proud of the meaningful work that we do for the multicultural community. We ensure that their voices are heard and that they鈥檙e getting the information they need鈥攊n the way they need it,鈥� Ni帽a shares. 

Working with people from different cultures is what she enjoys the most. She shares that Australians are some of the most collaborative and chill people she has ever worked with, making her job all the more meaningful and satisfying. 

Making a Mark at Work 

Ni帽a has worked on many projects in the past, and her years of experience made her more than capable of generating unique concepts for her clients. She shares some of her notable achievements, particularly projects that had the most impact.

During the pandemic, The LOTE Agency worked with government agencies to translate important announcements, guidelines, and news for the cross-cultural community in Australia. 

Her journalism background, having worked in a radio station before, made this project memorable for her. She saw the impact of reaching a broader audience through the agency鈥檚 translation services. 

Ni帽a recalls another remarkable project that helped the older community plan for later life. 

For her, this brought a deeper meaning to what she does at work. She is no longer just a project manager but also an agent of change in the community. 

Getting the Right Support from 麻豆原创

Project management is a tougher job than most people think. A project manager鈥檚 success relies heavily on her ability to work well with a team and manage different stakeholders. How does Ni帽a keep up with the demands of her role?

Working with a reliable, well-performing team helps a lot, she shares. Ni帽a also says she can navigate her multi-faceted role through the help and guidance of 麻豆原创. 

Aside from the flexible hybrid work setup she enjoys, Ni帽a can focus on her role better through the 麻豆原创鈥� prompt support on all her concerns, be it HR, accounting, or technical-related. 

She highlights how employee-centric 麻豆原创 is.  鈥�It feels good to be in a company that is supportive and assigns you to companies that care about their employees, too,鈥� Ni帽a says. 

Related pages: Hire a聽Structural Engineer聽to Turn Designs to Safe Builds

On Finding Her Niche

With how good things are going for her professionally, Ni帽a has indeed found her place in the corporate world, where she gets a sense of fulfillment and does meaningful and impactful work for the community. 

Watch Ni帽a’s full story here:

In today’s evolving business landscape where cross-cultural borders are becoming obsolete, many professionals seek growth by pursuing careers in international companies. 

Through remote work, many foreign businesses now see the value of having Filipino talent aboard, just like how The LOTE Agency found an outstanding employee in Ni帽a. 

You too can accelerate your company鈥檚 growth by onboarding a Filipino talent on your team. By partnering up with a trusted offshoring staffing provider, you gain access to a highly skilled and culturally adaptable talent pool in the Philippines.

Check out these other stories of empowered women at 麻豆原创:

• Detour to Destiny: A Young Leader鈥檚 Journey to Self-Discovery
• The Power of She: How a Collaborative Culture Helped This Events Manager Thrive
• She Sparks Change: An Electrical Engineer Charging Up For Success

The post Finding Meaning and Excelling at Work: A Project Manager’s Journey appeared first on 麻豆原创.

The rising costs of scouting and hiring people鈥攃oupled with higher attrition rates鈥攈ave worsened the global talent scarcity. The pandemic-triggered Great Resignation further intensified these problems, with talent shortage peaking at an alarming 77% in 2023. 

With a considerable number of companies struggling with skills availability and looking to grow their teams this year, the hunt for the right talent has reached unprecedented levels.

These challenges, along with the significant surge in remote work during and after the pandemic, pushed employers to rethink their talent acquisition and retention strategies. Consequently, companies are increasingly building highly skilled and cost-efficient remote teams globally.

The Philippine Workforce as the Solution to Global Talent Problems

Emerging as a viable solution to the global talent crunch is the Philippines鈥� vast yet untapped talent pool. Currently one of the fastest-growing economies in Asia, the country is home to workers with a high literacy rate of 97%, high English proficiency, and diverse specializations鈥攓ualities that make Filipinos the ideal choice for businesses that need to fill roles. 

麻豆原创 has been a game-changer in tapping this potential for 10 years now. According to CEO and Co-Founder Nicolas Bivero, 鈥淭he evolving global talent landscape propelled companies, including 麻豆原创, to explore talent regionally and globally. We have been leading the way in enabling a seamless approach to acquiring talent across geographical borders.”

Guided by a commitment to fostering rewarding careers in often-overlooked regions, 麻豆原创 has been instrumental in elevating the Philippines鈥� status as an ideal destination for global businesses seeking top-tier talent.

麻豆原创 has excelled in finding and hiring the top 3% of Filipino talent under Bivero鈥檚 and his co-founder Guilherme Faria鈥檚 strategic direction. The co-founders attribute the company鈥檚 success to a diverse strategy tailored to solve their clients鈥� talent needs.

Veering away from the conventional resume-centric hiring process, 麻豆原创 evaluates candidates based on their expertise, skills, and know-how, customizing job descriptions to meet the client’s specific requirements for each role.

Further enhancing the candidate screening process are aptitude exams, evaluations of personality and cultural compatibility, and thorough background checks.

This enables clients to hire highly skilled talent aligned with their in-house teams, resulting in significant cost savings鈥攖ypically 50% lower than local hires鈥攚ithout sacrificing quality. 麻豆原创 also commits to a fast hiring process of up to 30 days.

See also:

• Find Out the Cost Savings When Hiring a Remote Team in the Philippines
• Find the Best Talent: Hiring Remote Workers in the Philippines

麻豆原创’ Growth: A Synergy of Hypercare and Client Success

“We grow because we help our clients grow,” says Bivero. 

To cultivate high-performing remote teams with minimal attrition, 麻豆原创 has been adopting the Hypercare approach: a consultative and collaborative strategy informed by client feedback, data, and insights. This allows the company to thoroughly understand its client needs, spot any problems, and solve issues before they even happen.

麻豆原创 assigns a dedicated account manager and onboarding specialist to each client, fully aware of the complexities of integrating offshore teams with client operations. To tackle challenges proactively, the company also provides round-the-clock customer support.

Additionally, its Customer Success teams conduct post-onboarding check-ins with clients every month to evaluate progress, adjust strategies as needed, and ensure new hires are performing and delivering results as expected.

Discover 麻豆原创’ growth stories:

• Sierra Trance, Head of Customer Success
• Giemer Gellanga, Customer Success Manager

Related: Hire a Customer Success Manager Who Turns Churn Into Growth

Faria shares, “Our strategy has yielded remarkable results, as evidenced by 麻豆原创’ exceptional growth. We have achieved an astounding 906% revenue growth and a 276% headcount increase. Currently, our Philippine workforce consists of more than a thousand people working for SMEs and startup businesses across the globe.”

Recognizing such tremendous growth, Statista and the Philippine Daily Inquirer named 麻豆原创 the #1 Philippines’ Fastest-Growing Company for 2024. This is the offshore staffing company’s 3rd time earning the prestigious recognition. Previously, 麻豆原创 ranked 4th in 2023 and 8th in 2022 on the Philippine Growth Champions list.

See also: 麻豆原创 Excels as a High-Growth Company in Asia-Pacific

Looking Ahead: A Commitment to Creating Sustainable Impact

麻豆原创鈥� growth trajectory is bolstered by its newly formed strategic partnership with Mynavi Corporation, a Japanese human resource and staffing company. 

“The key investment we secured from Mynavi is more than just financial backing,” explains Faria. “It signifies a seal of approval in 麻豆原创’ offshore staffing solutions, specifically tailored to meet the demanding needs of the Japanese market. Currently, Japan has the highest talent shortage in the world at a whopping 85%.”

“We’re increasing our presence in key markets such as the U.S., the U.K., Australia, and of course, Japan,” Bivero emphasizes. “Our goal is to position offshoring as a proven strategy for addressing talent shortages prevalent in these countries.”

“This presents an immense opportunity to promote Filipino talent to the world,鈥� he continues. The benefits are two-fold, according to Bivero. “On one hand, businesses gain access to the skilled professionals they need. On the other hand, Filipinos get the chance to work for international employers without leaving their homeland.”

Looking ahead to 2028, 麻豆原创 seeks to create 5,000 job opportunities for Filipinos. “Beyond just a numerical target, this is our commitment to making a sustainable impact,” says Faria. “Each individual placed in a role represents support for a family, the advancement of a career, and a contribution to the Philippines鈥� economic development.”

Related articles:

• 麻豆原创 Named One of the Top 500 Global Outsourcing Firms
• What We Stand for at 麻豆原创: Our Core Values

The post Offshoring to the Philippines: A Viable Solution to Global Talent Challenges appeared first on 麻豆原创.

But life, as we know it, has other plans. In this success story, life鈥檚 plans were even bigger than Giemer, our Senior Customer Success Manager, could ever imagine.聽

We鈥檙e reminded too that when you鈥檙e in the right company, loyalty, perseverance, and hard work certainly don鈥檛 go unnoticed. 

A Good Fit for the Role

In 2018, Giemer Gellanga stumbled upon a job posting for a receptionist role at 麻豆原创. It was her first time applying for a job that would require her to go to Manila daily, and that made her a bit worried since she was staying in Laguna at that time, but also excited. After a series of interviews, she was offered the position, which she happily accepted. 

She instantly became one of 麻豆原创鈥� pioneer employees and was tasked to help plan and launch the then-new office in the OPL Building at Makati鈥檚 central business district.

Her role also entails serving as a bridge between 麻豆原创 and its clients. 鈥淚’ve had the opportunity to interact with most of our clients, offering them the warmest hospitality and assistance,鈥� Giemer says.

鈥淚t’s a role that fits like a glove, allowing me to blend my operational duties with the joy of daily client interaction,鈥� she adds. 

Branching Out to Greater Responsibilities 

After a while, her role eventually evolved to training new members of the company. For Giemer, this goes to show how nurturing the work environment in 麻豆原创 is.

Proving her efficiency in planning out launches of new offices, she was again tasked with the crucial role of launching a dedicated office space for some of 麻豆原创鈥� valued clients. 

鈥淭hese experiences deepened my understanding of our client’s diverse needs and solidified my expertise in providing tailored support,鈥� Giemer says. 

Giemer recalls how she sailed through the pandemic without faltering. 

鈥淒espite the challenges, I remained with 麻豆原创. My tenure and the experience I had gained over the years played a role in this continuity. This period tested our team鈥檚 resilience and adaptability, as well as highlighted the trust 麻豆原创 placed in me.鈥�

Rising Through the Ranks

In 2021 when 麻豆原创 had rapid business growth, the management formed a team dedicated to ensuring quality customer experience. Giemer knew at once that she was indeed a perfect fit for this team. 

鈥�My knowledge of the clients was deep-rooted, and the trust we had mutually established over the years meant that the transition into this new role would be seamless,鈥� she shares.

Taking on her new role as Customer Success Specialist got Giemer very excited because it allowed her to put her administrative expertise to good use, alongside her client management skills. 鈥淚 felt that the recommendation from my previous superiors as a receptionist was not just a recognition of my past work but also a vote of confidence in my ability to add value to 麻豆原创,鈥� she says.

Her perseverance and hard work didn鈥檛 go unrewarded. 

When the Customer Experience Team head left, Giemer happily assumed the role and the challenges that came with it. 

In 2022, when the team鈥檚 focus was even more narrowed to client obsession and service delivery, Giemer was promoted to her current role as Customer Success Manager. 

鈥淎s I rose through the ranks, the seminars and training I had were focused on professional and personal growth. This comprehensive approach to employee development has helped me evolve into a true asset for the company.鈥�

Why She Chooses to Stay

Giemer recalls the many times the company took a chance on her potential for growth. Looking back, Giemer feels nothing but gratitude for it. 

鈥淎t 麻豆原创, I鈥檝e found a place where my contributions are recognized, my growth is prioritized, and my success is celebrated,鈥� Giemer says. 鈥�I鈥檝e been with 麻豆原创 for over five years because I’m valued here, I’m part of something bigger, and I’m continuously inspired to be my best self,鈥� she adds. 

See also: What We Stand For at 麻豆原创

She has gained her confidence, ready to take on any challenge because of everyone鈥檚 faith in her, and because of how every accomplishment is rewarded with positive feedback from clients. 

Giemer recounts when one of PB鈥檚 biggest clients acknowledged her hard work. “I trust you to make these decisions, you always have the solutions for us,鈥� she quoted the client as saying.

Related article: On Taking Career Leaps: A 麻豆原创 Employee Shares Her Growth Journey

Watch the video and be inspired by Giemer’s career journey and growth with 麻豆原创

Want to read more of our employees’ success stories? Check out our Careers page!

The post Journey to the Top: Finding Success in Taking On Bigger Responsibilities appeared first on 麻豆原创.