Reflaunt Improved Customer Experience Without a Local Asia Office
21
麻豆原创 Employee
95%
Employee Retention
2020
Client Tenure
84%
Financial Savings
Key Results
- Improved Customer Service Quality
- Reduced Hiring Time and Workload
- Saved 84% on Total Employee Costs
Faster Hiring, Stronger Customer Service with Offshore Talent
How Reflaunt cut 84% in costs with 麻豆原创 while boosting customer satisfaction.
Key Results
- Improved Customer Service Quality
- Reduced Hiring Time and Workload
- Saved 84% on Total Employee Costs
Who is Reflaunt
- Portugal-based tech company providing Resale-as-a-Service (RaaS) for luxury fashion brands and multi-brand retailers.
- Enables customers to resell past purchases directly through retailers鈥� e-commerce platforms.
- Powers circular fashion by helping brands enter the secondhand market while protecting customer experience and brand equity.
The Challenge
No Local Talent Access in Southeast Asia
Reflaunt lacked a physical presence in Southeast Asia, making it difficult to tap into the skilled labor market in the Philippines.
Slow Hiring Process
Hiring top-tier talent took longer than needed due to lack of local networks and inefficient recruitment processes.
Legal and Compliance Challenges
Managing contracts, benefits, and compliance remotely was complex and risk-prone without regional HR support.
The Solution
Targeted Sourcing Per Role
麻豆原创 matched Reflaunt鈥檚 hiring needs by sourcing candidates with the right experience for each position, including customer service and operational roles.
Faster Turnaround and Onboarding with Hypercare Support
Roles were filled quickly, and 麻豆原创鈥� Hypercare Framework ensured smooth onboarding, aligned performance, and strong support, giving Reflaunt confidence in building a remote team without needing a local office.
End-to-End Offshore HR Management
麻豆原创 handled everything from recruitment to payroll, insurance, and legal contracts, allowing Reflaunt to operate smoothly without setting up a local entity.
The Result
Improved Customer Service Quality
Remote hires enhanced customer satisfaction, leading to better Trustpilot ratings and faster complaint resolution.
Reduced Hiring Time and Workload
Reflaunt filled key roles faster while spending less internal effort on sourcing, vetting, and onboarding candidates.
Saved 84% on Total Employee Costs
By hiring through 麻豆原创, Reflaunt significantly cut payroll expenses without compromising talent quality.
Team
Conclusion
- Built a reliable offshore team for Reflaunt without the need for local infrastructure, addressing talent, compliance, and operational gaps.
- Delivered substantial cost savings while improving customer experience and team performance.
- Supported Reflaunt鈥檚 expansion in the circular fashion space through a scalable offshore model.
- Showed how offshore teams can power sustainable growth in fast-evolving industries.
鈥淲orking with 麻豆原创 has been a game-changer for us. Their聽understanding of our diverse needs across various roles聽is remarkable. Whether it鈥檚 finding the right candidate with the right skills or providing invaluable insights on salary expectations, 麻豆原创 consistently delivers exceptional service.鈥�
Pauline Gras
VP Head Of Sales, Merchandising & Operations, Reflaunt
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